The following items cannot be returned or refunded:

• Products damaged due to misuse, negligence, or unauthorized repairs
  
• Items with liquid damage or power surge damage
  
• Clearance, promotional, or discounted items (unless defective)
  
• Items without original packaging or missing accessories

To initiate a return, contact us within 3 days of receiving your order. Provide:

• Order number
  
• Proof of purchase
  
• Clear photos or videos showing the defect or issue
  

Once approved, you will receive instructions for returning the item.

📍 Please note: Returns are in-store only. We do not accept courier returns.

Yes. We offer fast and reliable delivery within Nairobi and across Kenya. Orders within Nairobi are usually delivered within same day or 24 hours, while upcountry deliveries take 1–3 business days depending on location. Delivery charges may vary based on distance and order size.

Yes. Most of our devices come with a warranty ranging from 1 month to 3 years, depending on whether its a brand new or refurbished product. Warranty covers manufacturer defects only and does not include physical damage, water damage, or misuse.

Yes, we offer Cash on Delivery (COD) for selected locations within Nairobi CBD. However, for high-value items, we may request a small deposit or full payment before dispatch.

We accept returns for both defective and non-defective products under specific conditions. Return requests must be made within 3 days of purchase or delivery. If the 3rd day falls on a Sunday or public holiday, an extension of up to 14 days may be granted.

Products must be in their original condition, meaning unused, unactivated, and in resellable state. All original accessories, manuals, seals, and packaging must be included.

Defective items will be inspected before approval, while non-defective returns are only accepted in cases of order fulfillment errors (e.g., wrong item delivered). Items that are used, activated, altered, or physically damaged are not eligible for return.

Yes. We allow exchanges for eligible products, subject to inspection and stock availability. Exchanges are only accepted for new, unused, and unactivated items returned within 14 days.

If the requested replacement product is unavailable, a refund will be issued instead.

Refunds are issued only after the returned product has been inspected and approved. Processing may take up to 30 days.

Refunds are made via the original payment method whenever possible. Please note that shipping fees are non-refundable, unless the return is due to our error. We do not charge restocking fees for approved returns.